Frequently Asked Questions
Q: What is your 'Forever' warranty?
A: If any part of your Alien Gear Holster ever breaks for any reason, including the clips, we'll repair or replace it for free.
Q: What is the 30 Day Test Drive?
A: Wear our holster for up to 30 days and if you don't agree that it's the most comfortable and concealable holster you've ever owned, we'll buy it back. No questions asked, no hard feelings.
Q: Why are these so inexpensive?
A: Our response is "Why is everyone else so expensive?"
Q: Do you make a holster for my gun?
A: Please click "Search by Gun" from the menu for a complete list, or click here: Search Concealed Carry Holsters by Gun Type
Q: How do I wear my new Inside the Waistband Alien Gear Holster?
A: Your new holster should be worn at about 4 o'clock inside the pants and with a belt. This is directly over the back pocket. It is the most comfortable and concealable position on the body. You can also move the holster about and adjust it to your own liking. You may want to wear it at 3 o'clock or 4:30.
Q: How do I swap out my shell?
A: If you need to swap out your shell, please send it to the following address:
Alien Gear Holsters
827 W. Prairie Ave
Hayden, Idaho 83835
Please include a note with the following information: Your name, shipping address, email address, phone number, and order number if you have it. Also include any information about the shell you are wanting to receive in exchange.
Although, all sizes of our leather will fit all shells (except revolvers), some sizes are better suited to a particular pistol than others. If you want to know which holster base best fits your new shell, please visit our holster shell pages below.
From here you can determine what you need by clicking on the "gun" tab.
Q: How do I return my holster?
A: If you need to return your order for a refund, please send to the following address:
Alien Gear Holsters
4301 W Riverbend Ave.
Post Falls, ID 83854
Please include a note with the following information: Your name, email address, phone number, and order number if you have it. Be sure to state in the note that you are returning your order for a refund. Once we receive your returned order, we will refund your method of payment. Please be aware that we do not refund shipping and handling.
If you need any further assistance, you can contact our customer service department at (208) 215-2046 Monday - Friday 5am - 10pm PST, or Saturday - Sunday 5am - 10pm PST, or by using our contact form.