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Returns and Exchanges

Return and Exchange Policy

All of our holsters come with a 30-day Test Drive period. If you decide you would like to return or exchange your holster, this must be done within the first 30 days after receiving your holster. Before requesting a refund, please reach out to our Customer Service. After 30 days, your holster will remain covered by our Forever Warranty.

Please note: If you purchased your holster from a retailer other than the Alien Gear Holsters website and want to return it, please return it to the store you purchased it from within the first 30 days. Alien Gear Holsters Customer Service is unable to refund any money spent at a retail outlet.

How Do I Swap Out My Holster Shell?

The Cloak Series comes with the option for free shell trades for life. To swap out your Cloak Series holster shell, please click on the link below or contact our friendly customer service team at (208) 215-2046.

swap your holster shell

If you can't print the form above, send a hand-written note with the following information:

  • Your Name
  • Your Shipping Address
  • Your e-mail address
  • Your phone number
  • Your Order Number (if you have it)
  • Which shell you want to swap to

More information is available on our Shell Swap page.

Shift Shell Exchange

Due to the advanced nature of the ShapeShift Modular Holster System, the Shift Shells are not covered by this offer. For additional information, please visit our ShapeShift FAQ.

Returns and Exchanges

Click the link below to return or exchange your Alien Gear Holster:

Click here for printable product exchange form.

Click here for printable product return form.

Where To Send Swaps, Exchanges, and Returns

Mail to the following address:

Alien Gear Holsters
4301 W Riverbend Ave.
Post Falls, ID 83854

For any returns or exchanges outside of the 30-day Test Drive, please contact Customer Service or fill out our contact form.

Alien Gear Holsters Customer Service
(208) 215-2046
Monday-Friday: 5am-8pm PST
Saturday-Sunday: 9:30am-6pm PST

Please be advised that we do not refund shipping and handling.