Job Description:

The Law Enforcement (L.E.) Sales Account Manager plays a critical administrative and customer facing role within Alien Gear Holsters Law Enforcement Sales Division. This position supports and manages key administrative and operational tasks for our U.S. Law Enforcement dealer network and internal sales team.. The ideal candidate is highly organized, proactive and capable of thriving in a fast-paced, team-oriented environment. Strong attention to detail, communication skills—both verbal and written—are essential, as this role serves as a liaison between internal departments and law enforcement personnel, dealers and sales representatives.

Key Responsibilities:

Account Management & Sales Operations

• Onboard new Law Enforcement dealer accounts, ensuring smooth setup and compliance with internal procedures.
• Monitor dealer sales activities to identify trends, opportunities or support needs.
• Manage and track Test & Evaluation (T&E) and agency orders from placement through production and delivery.
• Initiate and oversee sales orders from start to finish, including billing follow-up and payment confirmation.
• Generate, maintain and analyze reports related to demos, sales activity, user accounts and other performance metrics.
• Assist the sales team with prospecting efforts, client outreach and follow-ups via email, calls and other communication channels.
• Maintain and updated customer relationship management systems, ensuring accurate and organized records of leads, prospects and sales activities.
• Serve as key point of contact for clients answering inquiries, providing product information and ensuring a positive customer experience.

Dealer & Team Support

• Serve as the primary point of contact between the L.E. Sales Team and L.E. Dealers /Distributors for updates on price lists, product availability and promotional programs.
• Distribute and manage dealer sales agreements, ensuring compliance with all contract stipulations.
• Provide onboarding and training for L.E. Dealer employees on account policies, sales tools and product knowledge.

Cross-Functional Collaboration

• Partner with Customer Service, Sales and Operations to resolve dealer issues quickly and professionally.
• Use systems like NetSuite and other tools to track orders, customer satisfaction and sales goals.
• Represent the company at trade shows, industry events and meetings as needed.

Qualification's:

• Minimum of 4 years of relevant experience in sales administration, account management, or customer service.
• Experience in the law enforcement, public safety or tactical gear industry strongly preferred.
• A proactive, adaptable and positive attitude with a willingness to learn and grow in the role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); advanced Excel skills a plus.
• Experience using NetSuite or similar ERP/CRM systems preferred.
• Excellent written and verbal communication skills.
• Proven ability to multitask, prioritize and manage time effectively.
• Strong analytical skills, attention to detail and problem-solving skills.
• College degree or equivalent coursework preferred.

Additional Requirements:

• Occasional domestic travel required to support trade shows and field sales initiatives.
• Must be able to work independently and collaboratively across departments.
• Willingness to adapt and take initiative in a fast-growing, mission-driven organization

Benefits:

• Competitive wage.
• Healthcare, Dental, Vision, 401K
• Employee discounts on industry products.
• Opportunity for growth and advancement within the company.

How to Apply: If you are passionate about sales and customer service and want to be part of a dynamic team, we would love to hear from you! Please send your resume to Careers@AlienGearHolsters.com or apply in person at: 4411 W. Riverbend Ave. Post Falls, ID 83854