Returns and Exchanges
Return and Exchange Policy
All of our holsters come with a 30-day Test Drive period. If you decide you would like to return or exchange your holster, this must be done within the first 30 days after receiving your holster. After 30 days, your holster will remain covered by our Warranty. Please be advised that we do not refund shipping and handling or cover return shipping.
Please note: If you purchased your holster from a retailer other than the Alien Gear Holsters website and want to return it, please return it to the store you purchased it from within the first 30 days. Alien Gear Holsters Customer Service is unable to refund any money spent at a retail outlet.
Have an account?
We have RMAs (Return Merchandise Authorizations) available through your account. Log in, select My Orders and from there you can select Return. Follow the steps for returns, exchanges, or other issues you may have with your order. A printable RMA will be downloadable and must be included with your return shipment. You will not need to include additional information.
How Do I Swap Out My Holster Shell?
The Cloak Series comes with the option for free shell trades for life. To swap out your Cloak Series holster shell, please use the return or exchange form and check the Shell Swap box. Cloak Series Shells are interchangeable for the same draw hand and semi-auto to semi-auto or revolver to revolver. Revolver shells have a different bolt pattern than our semi-auto shells.
If you can't print the form above, send a hand-written note with the following information:
- Your Name
- Your Shipping Address
- Your e-mail address
- Your phone number
- Your Order Number (if you have it)
- Which shell you want to swap to
Shift Shell Exchange
Due to the advanced nature of the Shape Shift series shells, they do not take part in our lifetime shell exchange program that we offer for the Cloak Series. However, if you purchase additional Shift Shells for your ShapeShift you can use your existing ShapeShift holster system with the new shells. For additional information, please visit our ShapeShift FAQ.
Returns and Exchanges
Click the link below to return or exchange your Alien Gear Holster:
Visit our Warranty Page.
Where To Send Swaps, Exchanges, and Returns
Mail to the following address:
Alien Gear Holsters
4301 W Riverbend Ave.
Post Falls, ID 83854
Any additional questions or concerns? We are here to help!
Alien Gear Holsters Customer Service
Monday-Friday: 5am-6:30pm PST
Saturday-Sunday: 9:30am-6pm PST