PHOTON® Backer

Shipping Information

Our standard shipping time within the continental United States is 4-8 business days. We offer expedited shipping with FedEx 2nd Day Air. The standard build times still apply.

Return Policy

Please click here for the most up-to-date return information.

Alien Gear Holsters – Limited Warranty Policy

Warranty Coverage

Alien Gear Holsters warrants that its products are free from defects in materials and workmanship under normal and intended use for the following periods from the original date of purchase:

• Injection-Molded Holsters (including Photon, select ShapeShift products and accessories): 5-Year Limited Warranty
• Rapid Force Holsters and accessories and sewn components for Cloak, ShapeShift, GripTuck and Low Pro (including straps and soft goods): 3-Year Limited Warranty

This warranty applies only to products purchased through Alien Gear Holsters or an authorized dealer/distributor and is valid for the original end user.

If you believe this product has any defects in materials or workmanship, cease use immediately and contact customer service for a remedy.

For approved claims, Alien Gear Holsters will, at its discretion:

1. Repair the product, or
2. Replace the defective product or component, or
3. Provide a functionally equivalent product if the original is discontinued, or
4. Provide an alternative resolution in cases where there is no repair or replacement option

What Is Not Covered

This warranty does not cover:

• Normal wear and tear (including cosmetic wear, finish wear or retention changes from repeated draw use)
• Damage resulting from misuse, abuse, negligence or use outside intended application
• Improper installation, modification or unauthorized repair
• Damage caused by under or over-tightening hardware or use of non-approved accessories
• Lack of proper maintenance of the holster and accessories
• Products that have been altered from their original configuration
• Lost or stolen items

Duty and professional use (law enforcement, military, training environments) are considered intended use and are covered under this warranty. However, damage resulting from extreme or atypical conditions outside normal operational use may be excluded.

Authorized Sales Channels

This warranty is valid only for products purchased through:

• Alien Gear Holsters (direct)
• Authorized dealers and distributors

Products purchased through unauthorized resellers, secondary marketplaces or private-party sales are not covered under this warranty.

Proof of Purchase

To initiate a warranty claim, one of the following is required:

• Original proof of purchase (receipt or order confirmation), or
• Verification through dealer/distributor order records, or
• Agency-issued equipment verification (for law enforcement or military personnel)

Warranty Claim Process

To submit a claim, contact:
support@aliengearholsters.com
208-215-2046

Customers must provide:

• Description of the issue
• Photographic evidence of the defect
• Proof of purchase or verification

Alien Gear Holsters reserves the right to inspect, verify and validate all warranty claims prior to approval. All returns must be authorized in advance through an issued RMA. Any product returned without proper authorization may be refused, returned at the sender's expense or disposed of at Alien Gear Holsters' discretion.

Shipping Responsibility

• Domestic (U.S.):
  • Customer is responsible for inbound shipping unless otherwise approved
  • Alien Gear Holsters will cover outbound shipping for approved warranty replacements
• International:
  • Customer is responsible for all shipping costs, duties and taxes
  • In certain cases, Alien Gear Holsters may offer alternative solutions (e.g., replacement without return, partial credit) when return shipping is not practical

Limitations

• This warranty is limited to repair or replacement of the product only
• Alien Gear Holsters is not liable for incidental or consequential damages

THE COMPANY MAKES NO OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, ANTICIPATED OR LOST PROFITS, INCIDENTAL DAMAGES, LOSS OF TIME, OR OTHER INDIRECT LOSSES OR EXPENSES THAT ARISE FROM ANY CAUSE RELATING TO THE PRODUCT, REGARDLESS OF THE FORM OF THE ACTION, WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, AND REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.