I lost one of the screws that holds my belt clip on. I also misplaced the hardware kit that was sent to me with my initial order. I contacted AlienGear and they sent me a new hardware pack free of charge. I actually received it 2 days after contacting them. Amazing customer service as well as a fantastic holster. They will continue to get any business from me for future needs.
(Posted on 10/25/2018)
Lost screw Review by Roger
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I carry every day and i have an out of the waist band holster and love it im up and down all the time and put this holster threw the paces. Well i had a screw fall out so i email alien and told them what when missing and ask what type of screw it was and they sent me a hardware kit and i didnt even request one now thats service (Posted on 6/28/2018)
customer support Review by Howard
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Outstanding customer support. Lost a screw and washer, my fault- didn't use locktite.
Called and had a complete repair kit in 3 days. The lady I spoke to was helpful, courteous and efficient. Other companies should take lessons.
My IWB holsters are also great. They are so comfortable that some times I forget I'm carrying and start to enter a "WE WANT TO BE A VICTIM" area. Great product, but it would be even better if you had a holster that would support a Springfield XD-40 (5") with TLR-2 light. Thanks for all your fine products and hard work.
(Posted on 6/9/2018)
Customer Service Review by Kirk
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This was a replacement for my 3.o I won't go into specifics about what happened to the other hardware pack except that involved my girlfriend and a garbage disposal.
Customer Service was excellent I emailed them looking to purchase another and they emailed me back asking for my original order number
Within a couple of days my new hardware pack was in my mailbox completely free of charge
Good customer service is hard to come by nowadays all I can say is keep up the good work (Posted on 1/27/2018)
Excellent Costumer Service!! Review by Chris
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I had to call up for one small issue (not their fault) and they handled it quickly and easily!! (Posted on 1/11/2018)
not so great customer service Review by bOB
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Have my holster for a few months. I lost one screw. Wrote customer service and they sent me to the site to buy a whole mod pack. (Posted on 5/25/2017)
Thanks for the excellent product and service Review by Rick
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Received a mod holster but only three 5/8 screws for the 5/8 spacers. Spoke with Wayne and he shipped mod pack plus pkgs. so that I could change to the 5/8 spacers for my shell. Thank you Wayne for the great customer support. With great products plus excellence service Alien Gear will dominate the market. Thanks again Wayne. (Posted on 5/18/2017)
good Review by Harvey
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hardwere is a good fit for holster (Posted on 5/10/2017)
Alien gear OUTSTANDING Review by Gunsafety
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Alien gear products I bought an inside holster for my Sig mk25 fits like a glove. Customer service also one of the best. I also bought a belt, and exchanged my 45 1911 with out any problem, again wonderful and friendly customer service, best prices. (Posted on 4/8/2017)
So very content Review by Danger Zone
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I've had my holster for a while and I'm always sitting on it and stressing it, didn't put any locktite on the screws so I lost one. I contacted customer service to see if I could get just one replacement screw. Wayne thanked me for my service and appreciated my sense of humor regarding my last name, and I got sent this whole parts pack and 2 awesome stickers instead of the one screw. Can't beat this customer service! Nothing but the highest quality for everything at Alien Gear, thank you. (Posted on 3/25/2017)
