Thank you for visiting Alien Gear Holsters. The below FAQ covers questions encompasing each of our products. If you have any questions that are not answered here please contact customer service at 208-215-2046.
General Holster Questions
Have a question about certain holsters?
Q. What kind of Warranty is offered with Alien Gear Hosters Products?
A. The Alien Gear Warranty is made up of 3 features:
Forever Warranty:
If anything on your Alien Gear Holster ever breaks, we'll repair or replace it at no cost. We've got you covered forever!
This gun holster warranty applies to the following products:
30-Day Test Drive:
With the 30-Day Test Drive, you have the opportunity to try our products and discover the most comfortable holsters on the planet. If you disagree within 30-days, we'll buy it back no questions asked.
This gun holster warranty applies to the following products:
Free Shell Trades for Life:
With our free shell trades for life, if you get a new handgun you have the ability to exchange your old shell for a new one. Due to the advanced nature of the ShapeShift System, the Shift Shells are not covered by this offer.
This gun holster warranty applies to the following products:
Q. Is my holster shell exchangeable?
A. We offer free shell trades for life for the following products:
Cloak Tuck IWB (Original, 3.0 & 3.5)
Cloak Slide OWB Holster
Cloak Mod OWB Holster
If you are looking to exchange a shell for one of the listed products we can absolutely help
Please keep in mind that:
Revolver shells and Semi-auto shells are not on the same interchangable hole pattern. Although all handguns sizes (except revolvers) of our IWB holster bases will fit each semi-auto shell, there is a size best suited for each handgun.
For more information please visit our shell swaps page or give our customer service a call.
Q. Can I upgrade my current Alien Gear Holster to a new model?
A. Unfortunately, we are not able to offer upgrades to newer holster models. However, if you are still within the 30-Day Test Drive, you can send your holster back for an exchange.
**Some Additional Costs May Apply**
If you have any more questions about holster exchanges, please contact us or take a peek at our holster exchanges page.
Q. How do I track my order?
A. If you would like to track your Alien Gear Holster order, you'll want to register for an account upon checkout. After registering, you will have the ability to login to your account and track your order from there.
However, even if you don't setup an account, we will send you an email when your order ships, as long as your email address was provided at the time of order placement. This email will contain the tracking information required to keep an eye on your holster before it reaches your doorstep.
Q. What should I do if my screws begin to back out?
A. After you have received your holster and have customized it to your ride height and retention preference, we recommend using blue loctite or clear nail polish on the threads of the screws to prevent them from backing out.
Q. Can I modify my holster without voiding the forever warranty?
A. Some customers do modify our products to match their needs. However, we do not recommend modifying your products as then we cannot guarantee the safest fitment.
**Note: Any modifications to a ShapeShift Holster will void the lifetime warranty.
Q. How do I clean and maintain my holster?
A. With the following products we recommend handwashing with a couple drops of dish soap followed with air drying.
- ShapeShift 4.0 IWB Holster
- ShapeShift AIWB Holster
- ShapeShift OWB Slide Holster
- ShapeShift Drop Leg Holster
- ShapeShift Ankle Holster
- Cloak Tuck 3.0 IWB Holster
For our leather products (Cloak Tuck Original/Cloak Slide) we recommend saddle soap or leather cleaner. If you have more questions, check out our blog on how to maintain your holster.
ShapeShift Modular Holster Questions
Q. The ShapeShift line is not available for my gun. What's next?
A. We plan to keep adding firearms to our new ShapeShift Modular Holster System! The next wave of Shift Shells will be coming soon! Our intention is to eventually release new compatible firearms based on our customer's requests. If you subscribe to our newsletter on our website, we will keep you updated with all the newest products we offer. You can also view our ShapeShift Release Calendar here.
Q. What is the ShapeShift Holster made out of?
A. The ShapeShift Modular holster is made with a proprietary blend of polymer to enhance durability and ensure that your holster serves you and your gun for a lifetime. By utilizing polymers that are similar to the ones used in production of firearms, we ensure that the holster will last through hot weather, unlike many other holster options which may deform in such conditions. And in case anything does happen to your holster, we back every product with a Lifetime Warranty.
Q. What guns are available for the ShapeShift?
A. The following guns are now available for the ShapeShift Modular Holster System. For the most up-to-date guns list, please visit the Core Carry Pack page and view the guns in the dropdown box. If you are unable to find your firearm on this list or on the Core Carry Pack product page, please know we are working diligently to add more handguns to this list. View the ShapeShift Release Calendar for more information.
ShapeShift Compatible Guns
S&W
- S&W M&P Shield 2.0 40 caliber
- S&W M&P Shield 2.0 9mm
- S&W M&P Shield 40 caliber
- S&W M&P Shield 45 Caliber
- S&W M&P Shield 9mm
- S&W M&P Shield Performance Center
- S&W M&P380 Shield EZ
- S&W M&P40 2.0 4.25 inch
- S&W M&P40 4.25 inch barrel
- S&W M&P40c Compact 3.5 inch barrel
- S&W M&P9 2.0 4.25 inch
- S&W M&P9 4.25 inch barrel
- S&W M&P9c Compact 3.5 inch barrel
- S&W SD40 VE
- S&W SD9 VE
Springfield
- Springfield XD 4 inch barrel
- Springfield XD Mod.2 4 inch Service Model
- Springfield XD Mod.2 Subcompact 45ACP 3.3 inch
- Springfield XD Mod.2 Subcompact 9mm/40cal 3 inch
- Springfield XD Subcompact 3 inch barrel
- Springfield XD-E
- Springfield XD-E .45ACP
- Springfield XDM 3.8
- Springfield XDM 3.8 Compact
- Springfield XDs 3.3
- Springfield XDs Mod.2 3.3 inch
Q. What improvements have been made from previous Alien Gear Holsters?
A. The groundbreaking ShapeShift Modular Holster System blends enhanced comfort, concealment and flexibility to provide the ultimate concealed carry experience. Here’s a look at the specific improvements we have achieved with the ShapeShift:

ShapeShift IWB Holster Improvements
The ShapeShift 4.0 IWB Holster is designed with an all-new perforated neoprene and a flexible steel core, which offers enhanced comfort and improved flexibility. The new IWB holster also sports a pair of adjustable holster clips, so you can adjust your holster's cant and ride height with zero tools! To achieve the next level of concealment, the ShapeShift IWB Holster is designed with the slim Shift Shell.

ShapeShift AIWB Holster Improvements
You asked for it, and we listened! The brand new ShapeShift Appendix Carry Holster allows you to conceal safely and comfortably all day long. With its versatile design, you can wear this holster anywhere on your waistband.

ShapeShift Paddle Holster Improvements
The ShapeShift OWB Paddle Holster is now designed with 360-degree cant rotation, allowing you to choose your preferred carry angle. This innovative paddle holster also includes a removable thumb release. Additionally, this improved OWB Paddle Holster is fully compatible with the ShapeShift Holster mount, which allows you to attach your holstered handgun to a variety of surfaces.

ShapeShift OWB Slide Improvements
With its slim design and upgraded CoolVent Neoprene backer, the all-new OWB Slide Holster is far more concealable and will conform to your side in seconds. This holster is the most comfortable, concealable OWB holster on the planet. Period.
Q. Will my other Alien Gear Holsters work with the ShapeShift Expansion Packs?
A. A Shift Shell is designed to work with all of the ShapeShift Modular Holsters. If you have a Shift Shell it will work across the board. Unfortunately, our Cloak series holsters will not work with ShapeShift Expansion Packs with the exception of the Cloak Mod. The Cloak Mod is compatible with the ShapeShift Drop Leg Expansion and the ShapeShift Molle Expansion packs.
Q. How do I put together my ShapeShift holster?
A. Once you play around with your ShapeShift Holster a bit, it's easy enough to assemble. If you need help getting started check out this video.
Q. Which ShapeShift Holsters does the thumb release work with?
A. A. The thumb release will attach to the following ShapeShift holster variants:
- ShapeShift 4.0 IWB Holster
- ShapeShift AIWB Holster
- ShapeShift Paddle Holster
- ShapeShift Drop Leg Holster
- ShapeShift Molle Holster
- ShapeShift Backpack Holster
Q. Are there any discounts with the ShapeShift?
A. Absolutely! All ShapeShift Carry Expansions are 20% off with the purchase of a Shift Shell or full ShapeShift Holster.
ShapeShift Product Specific Q&A
Click the image to view product questions.
Cloak Series Holster Questions
Q. What level of retention do the Cloak Series holsters come in?
A. The Cloak Series holsters all come with our adjustable retention to fit your preference. Unfortunately we do not offer active retention for these models. All Cloak Series holsters are level 1 retention. If you need a level 2 holster, the ShapeShift line-up offers multiple level 2 retention holsters with our thumb-release technology.
Q. What color options are available?
A. Our leather products (The Cloak Tuck Original and Cloak Slide) are offered in black, tan, and brown. And our other Cloak Series holsters come in black.
Q. Are the Cloak Series shells interchangeable?
A. With our universal hole patterns you can easily swap holster shells on your base. However, keep in mind that semi-automatic handguns and revolvers do utilized different hole patterns so they are not interchange-able.
**Note: Though all semi-auto bases are interchangeable, when carrying inside the waistband some firearms work best with a specific base size. To see the recommended base-size for your firearm follow these steps:
- Visit the Holster Shells Page
- Select you gun from the drop-down menu
- The best fit will be located right below the drop down after selecting a firearm.
Cloak Series Product Specific Q&A
Click the image to view product questions.
Extras Q&A
Click the image to view product questions.
Rapid Force Duty Holster FAQ
Q. What level of retention holster is the Rapid Force? Level 2 or Level 3?
A. The Rapid Force can be configured as either a Level 2 or Level 3 retention holster. The holster has adjustable passive retention with one or two active retention devices, depending on your preference or need. Order the retention level that's appropriate for you.
Q. Is passive retention adjustable on the Rapid Force Duty Holster?
A. Yes, the passive retention on the Rapid Force Duty Holster can be adjusted.
Q. How do I adjust the passive retention on the Rapid Force Duty Holster?
A. If you look at the muzzle end of the holster, you'll notice a small screw just above the slide. That's the passive retention adjustment screw. Loosen or tighten until you've found the setting you prefer. You'll also notice a setting indicator on the top of the holster, which shows you how loose or tight the passive retention has been set.
Q. What size of belt will work with the Rapid Force?
A. The Rapid Force holster will work with any belt width up to 3 inches. There will also be belt attachments designed for use with standard belts, as well as those for use with duty belts, including Paddle and Drop Leg carry positions.
Q. Can I adjust the cant?
A. Yes! The Rapid Force can be canted 7.5 degrees forward or back, by adjusting the cap screws that attach the holster to the belt attachment.
Q. Can I change the ride height of the Rapid Force Duty Holster?
A. The Rapid Force Duty Holster is not adjustable for ride height. Instead, we have belt attachments of different sizes, customized for your preference, including low, standard and high ride heights.
Q. I'm not a police officer. Can I still order a Rapid Force holster?
A. Yes you can! Many people who open carry, or people who shoot competitively in an event requiring a retention holster, purchase duty holsters for their own use. We're happy to provide you with a holster for such uses.
Q. What is the Rapid Force made of?
A. The Rapid Force Duty Holster is made using a high-strength proprietary polymer blend. It is much stronger than the typical polymer used to make most holsters.
Q. What does the Rapid Force Duty Holster come with? What if the controls are too large or small?
A. The Rapid Force includes the following:
- 3 sizes of thumb buttons for active retention controls (S,M,L)
- One belt slide attachment of your choice (choose from low, standard or high ride heights)
- The holster in standard or basket weave finish
- Optional MRDS hood
You can also add additional belt attachments and the Rapid Force Quick Disconnect system to your order as well.
Q. How do I know if I have the right ride height or control button size?
A. This is entirely due to personal preference. If you find your holster seems to be riding too high or low, or if the control buttons feel too small or large, you should probably change the belt attachment to a different ride height and/or switch to the smaller control button size.
Q. How do I change the active retention control buttons?
A. If you look at the control buttons, you'll notice two cap screws attaching them to the Gross Motor Response control unit. You'll need to remove the belt attachment to get access, by releasing the holster from the quick-release attachment or unbolting the belt attachment. Loosen the two cap screws and install the button size of your choice.
We recommend you use the same size of buttons for both retention devices. If you install a small size thumb swipe lever, you'll typically get the best use by installing the small size push button, as well.
Q. If I don't like the Rapid Force, can I return it?
A. Yes, the Rapid Force holster comes with a 30-Day Field Test trial period. You can return the holster during this period for a refund.
Q. What sort of warranty does the Rapid Force come with?
A. The Rapid Force comes backed by a 3-year warranty against any defects in manufacturing or materials.
Q. Why only a 3-year warranty? Doesn't Alien Gear Holsters normally warranty holsters for life?
A. On many of our other products, we would! The Rapid Force Duty Holster is different, as this holster has been designed with field use by law enforcement personnel in mind. Holsters, like much of their other gear, gets periodically or on an as-needed basis, replaced. We cannot cover any damage from normal use and damage sustained while carrying with this product, as a concealed carry holster isn't typically subjected to the same stresses.
Q. Will the Rapid Force Duty Holster work with suppressor-height (raised) sights?
A. Most raised sights should work with the Rapid Force Duty Holster, but please be aware it may not be compatible with all aftermarket sights. The sight channel can accommodate up to a .45" sight.
Q. Can I use a weapon-mounted laser or light with the Rapid Force Duty Holster?
A. Yes, the Rapid Force Duty Holster can be ordered for use with a weapon-mounted laser or light attachment. Please check the list of compatible light options to ensure your configuration will work with our holster prior to purchase. If you have questions, we are happy to help you confirm fitment via live chat or over the phone at (208) 215-2046 prior to checkout.
Q. What MRDS systems will the Rapid Force holster accommodate?
A. The Rapid Force Duty Holster will accommodate the MRDS systems listed below. Please note: this list is subject to change over time. Visit our product page for a current list of all compatible attachments.
- Leupold DeltaPoint Pro
- Vortex Venom
- Vortex Viper
- Vortex Razor
- Burris FastFire 2
- Burris FastFire 3
- HEX Dragonfly
- Sig Sauer ROMEO1 with Shroud
- Trijicon RMR
- Trijicon RMR Type 2
- Trijicon RMR Dual Illuminated
- Holosun Hs507c
- Holosun Hs407c
- Meopta MeoSight III
- Meopta MeoRed
- EoTech Insight Mini Red Dot
- Noblex DocterSight II
- Noblex DocterSight II Plus
- Noblex DocterSight III
Q. Which weapon lights is the Rapid Force holster compatible with?
A. The Rapid Force Duty Holster can be ordered for a pistol with a weapon-mounted light if you prefer. The holster will accommodate the following lights below. Please note: this list is subject to change over time. Visit our product page for a current list of all compatible attachments.
- Crimson Trace CMR-205 Rail Master PRO
- Inforce APL
- Insight Technology M3
- Modlite PLHv2-PL350
- Nightstick TCM-550XL/TCM-550XLS
- Nightstick TWM-850XL/TWM-850XLS/Nightstick TWM-30 (SIG P320 AND M&P OPTIONS ONLY)
- Olight PL-2 Valkyrie
- Olight PL-Mini 2 Valkyrie
- Pistol Enhancer LMD-PE-IR-1 (ONLY FOR SIG P320)
- Streamlight TLR-1, TLR-1s, TLR-1HL, TLR-7
- Streamlight TLR-8 (ONLY FOR SIG P320)
- Surefire X300, X300U-A, X300U-B, X300V, X300V-B
- Surefire XC1, XC2
- Viridian X5L Gen 3
Q. Will the Rapid Force still work if I have to take off my weapon light?
A. If you have to detach your weapon-mounted light for whatever reason, the holster will still work. However, removing the light will impact how it draws and is inserted into the holster.
Q. How does the Rapid Force attach to the belt?
A. The best method of attaching the holster to the belt is to loosen the belt attachment cap screws and slide the belt through the slots. Once you've found the right location, tighten the cap screws.
Q. Is there a paddle attachment so I can use the Rapid Force as a paddle holster?
A. Yes! A paddle attachment is available for the Rapid Force Duty Holster. Please be aware, however, that the paddle attachment will not work with duty belts; you have to use a standard-size belt (up to 1-¾") with the paddle attachment.
Q. What guns will the Rapid Force be available for?
A. The first release will be for Glock 17, 19, 22 and 23 pistols. After the initial release will be Rapid Force Duty Holsters for the Sig Sauer P320 Full Size and Compact models, then Smith and Wesson M&P9 and M&P40 pistols (4.25-inch barrel) after that. The fourth wave will be Sig Sauer P226, Glock 20 and 21 pistols. Please note: this list is subject to change over time. Visit our product page for a current list of all compatible firearms.
Q. Will updates be available for new guns available for the Rapid Force holster?
A. Yes, please sign up for our email list for updates on our latest releases.
Q. Can I upgrade my current Alien Gear holster to the Rapid Force?
A. Unfortunately, no. You will have to purchase the Rapid Force on its own, as it is not eligible for an upgrade. If you return a holster within the trial period window, you may be able to pay the difference between the holster you purchased and the Rapid Force, however.
Q. Can the Rapid Force Duty Holster be modified without voiding the warranty?
A. No, any modifications besides the normal adjustments and attachment systems will void the warranty.
Q. If I order a Rapid Force for use with a weapon-mounted light or laser, will the holster work without the light/laser attached?
A. The Rapid Force holster can be ordered for pistols with and without a weapon-mounted light. Each is intended to be used as such. For the best function, we recommend you use the holster for the pistol configuration that the holster is made for. If you attach a light to your pistol, we recommend you order the light-bearing model of holster and only use it when a light is attached.